Recently, Disney announced the construction of a 14-acre Star Wars Land at both Walt Disney World and Disneyland. Some of the impacts of Star Wars Land have already been felt at Walt Disney World with some attractions closing. Late last week, Disneyland announced that Fantasmic!, The Disneyland Railroad, The Mark Twain Riverboat, Davy Crockett’s Canoes, Sailing Ship Columbia, and the Pirate’s Lair will all close for at least a year to make way for the Star Wars Land construction. My questions are: did this need to take place so quickly and why disrupt Disneyland Park during the 60th Anniversary celebration?
Sorry for the long gap between posts, I’ve had some book stuff come up (I’m still accepting quotes from tweens and teens about WDW attractions, resorts, and table service restaurants until October 10). If you missed day 3 part 1, you can catch up here. After a fun-filled morning at Disneyland Park, we were going to brave the notorious Los Angeles traffic and make the journey to Universal Studios Hollywood to visit some minions.
One of things that I enjoyed about this trip was being up and ready to go before the parks open….stinking jet lag. But this allowed us to get a head start on the crowds and get a lot of things done before they arrived. Day 3 was no different. Once we got our daughter up and moving, we headed into Disneyland Park for the roller coasters that we missed on our initial visit.
There was a lot of speculation has to where my family and I ate lunch during the afternoon. My daughter and I finished our ride on Space Mountain and met my wife at……….
Our family had one of the best, if not the best, counter service meals at either Walt Disney World or Disneyland. My daughter had a giant plate of pasta (no sauce or butter) for her meal. My wife got the pot roast which again was a big portion of pot roast. For me, the menu came down to one item….the fried chicken.
The chicken was juicy on the inside and crispy on the outside. There were three pieces (a breast, a thigh, and a leg). The mashed potatoes were great as well and there was just enough gravy to cover the potatoes but not spill out on the rest of the plate. We were too full from our entrees so we passed on dessert.
I want to take some time to talk about some business principles and how those principles can relate to operations at Walt Disney World. Those two principles are the scarcity principle and under-served demand. They are two topics which sound like the same thing but actually quite different. The scarcity principle is when there is a limited supply of an item and there is high demand for that item resulting in a supply-demand mismatch. Under-served demand is when there could be more supply added to the supply-demand curve but is not for various reasons. How does this relate to Walt Disney World?
Last night was the first night of Mickey’s Not So Scary Halloween Party. My twitter account was getting reports of items that we selling out after the first day. This is a case of under-served demand. A classic case of scarcity principle is shown in the new Dis Dining Agent. This “service” scoops up open reservation slots and resells them to customers of the “service.” Disney can not add more reservation slots but they can order more merchandise.